Covid-19 Care

Mark Motors Group friends, family and customers

Today, we are one more step closer to full operations at Mark Motors Group of dealerships. We are pumped up about this as our service, parts, body shop and sales departments are open for business. We have adjusted our hours of operation and have more staff back to better serve you. We recommend you visit our websites or the links below to see what we are doing at each of our stores.

At a high level we are still being diligent about the traffic in the store, we are cleaning and sanitizing regularly, employees are wearing masks and gloves, we have installed plastic shields on desks, showroom cars are locked, and physical distancing it the norm at our stores.

New Changes

Within Our Group

  • NEW SERVICE DEPARTMENT HOURS Monday to Friday 8am – 5pm
  • CONTACTLESS SERVICE PROCESS With the new contactless process our service teams will be able to service your vehicles. We want to continue to serve you as best as we can and at the same time keep the environment safe, healthy and clean. You may choose to make an appointment, have your vehicle towed, stop in or use night drop service.
QUESTION? CONTACT US
Please Note

What Remains the Same

  • SALES DEPARTMENTS Monday - Friday 9am - 5pm and Saturday 10am - 4pm
  • You may choose to make an appointment, stop in during business hours or visit us online. If you are planning to come visit us, please observe the simple procedures below.
  • SOCIAL MEDIA We encourage you like and follow us on Facebook, Instagram and Linkedin. We are always posting great content and activities for you to enjoy.
STORE CONTACT INFO

As we continue to work through COVID-19, we want to thank our teams at the different stores for their positive outlook, hard work and overall “we will get through this” attitude. It makes a big difference to our customers and to the teams and we can’t thank you enough.

Please find below a list of contact information at each of the stores if you wish to reach out virtually or by phone. We will be updating our websites and social media platforms with any new or changed information on a regular basis. We encourage you to take a peek or simply browse our sites.

We remain positive that we will get through this and wish you all the best. Stay safe, stay healthy and stay connected to the community.

Sincerely,



The Mark Motors Group

Newly Implemented Safety Processes

NEW SERVICE PROCESS

Clients are called 1 to 2 days prior to their appointment to confirm appointments. We have adopted an appointment only and a contactless process for service. If you have any questions regarding this, please contact our service department.

ARRIVAL AT THE DEALERSHIP FOR SERVICE
  • Upon arrival client with an appointment will be able to park car and can leave key in drop box
  • We are practicing entrance control which means all doors at the dealership are locked with the exception of our service door or a specified entrance. An employee will be happy to greet you and answer any questions. Please note that we are limiting people in the store.
  • All customer car door handles, steering wheel, gear shifter and seats are sanitized
  • Steering wheel, seat and gear shifter covers are then installed
  • All technicians and staff working on customer cars will wear gloves
  • Client keys dropped in drop box are received and sanitized then placed into a sealed bag for the advisor
  • NOTE: some of our stores will drive your vehicle into the service drive thru in order to track vehicles with cameras
UPON COMPLETION OF THE CAR FOR A CUSTOMER WHO DROPPED VEHICLE OFF
  • Customer contacted by phone or email and explained service completed
  • Customer provides payment over the phone with confirmation by email or using Mobile pay
  • Make arrangements for customer to pick up car
  • Email service work order

The teams are committed to making your visit as easy as possible with the reduced workforce and hours. They are doing everything to ensure we exceed your expectations with the new process. If you have any concerns please contact a manager.

WHAT WE HAVE COMMITTED TO DOING
  • Increasing the frequency of sanitizing our dealerships, washrooms, toilets, and all common areas. This includes wiping down surfaces, door handles, railings, etc with a hospital-grade disinfectant.
  • Removed magazines, cups and glasses in common areas
  • Providing hand sanitizer throughout the dealership while supplies are available.
  • Internal staff policy to continuously wipe down work surfaces and common spaces
  • Practicing “social distancing” and “physical distancing” by maintaining safe proximity with other people in the dealership (at least 10feet away)
  • wash hands regularly with warm water and soap, for at least 20 seconds
  • We will review and will adjust the way we conduct business as we see fit for the health and safety of our staff and customers
  • Use a Kleenex / paper towel to cover your mouth when sneezing / coughing, sanitize hands right after
  • Wear gloves when entering a customer vehicle and sanitize afterward
  • Employees enter a specific door and are screened before entering
SERVICE DEPARTMENT COMMITMENT
  • Customer vehicle steering wheel, gear and seat covers installed
  • Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
  • Staff member log sheet for interactions
  • Less than 4 people in lunch room at a given time, keeping 10feet distance in mind
COLLISION CENTRE COMMITMENT
  • Customer vehicle steering wheel, gear and seat covers installed
  • Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
  • Transactions will be made by an employee with permission sent by email from customer
  • Sublet/contract work done outside of bodyshop in an assigned area
  • Customer calls bodyshop when they have arrived. Bodyshop employee meets client outside
  • Collect key in a sealed bag
  • Staff member log sheet for interactions
PARTS DEPARTMENT COMMITMENT
  • Transactions will be made by an employee with permission sent by email from customer
  • Parts deliveries dropped outside
  • Parts department sanitizes delivery area regularly
  • Parts department wipes down all boxes before entering store/parts department
  • Staff member log sheet for interactions
  • Part order pre-call or email; part orders are pre-invoiced, and credit card information will be collected for transaction
  • Door bell system in place to limit inside department traffic
TOW-IN'S
Have your car towed to the appropriate store and contact our service team for assistance. (See service contacts below.)
LEASE / FINANCE IS DUE

Please see Sales contacts below.

SALES
    We are happy to assist you with the purchase of your new vehicle online or you can book a Sales appointment between Monday – Friday 9am – 5pm and Saturday 10am - 4pm.
  • Upon arrival, please present yourself at the main entrance
  • You will be asked some screening questions and your temperature will be taken
  • In absence of high temperature, you will be given a mask and gloves before entering
  • If you have an appointment, the sales specialist will meet and greet you at the door.
  • If you do not have an appointment and a sales specialist is not free, we will invite you to wait in our assigned waiting area inside or if you prefer outside
  • We ask that you stay with the salesperson as they assist you through the sales process and test drive, if requested
  • Delivery on-site or off-site is available

Out-of-Dealer Contacts

Have Any Questions?

Don’t hesitate to contact us if you have any questions or require further information about these new touchless services we’ve added. Whether at our dealership or through these zero contact methods, we’re always here to support you and put your mind at ease when shopping for a vehicle in today’s times.
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